Service Overview

As one of the Minnesota’s leading document outsourcing service providers, NightOwl possesses the unique ability to provide a knowledgeable, well-trained staff integrated with innovative technology, document expertise and proven processes to create a seamless operation. We strive to deliver a comprehensive solution to your operation by eliminating inefficiencies.

Through the years, we have developed proven methodologies to efficiently and effectively manage all phases of the document lifecycle — from creation to storage. Each year we have grown and we have applied this knowledge to customer engagements worldwide. From this base of expertise, we are able to provide you with the potential for improved efficiencies, leading print output strategies and, even more importantly, document management savings.

NightOwl’s unique ability to integrate technology with a variety of in-house support functions helps to provide service levels that will evolve with the needs of your organization. In order to customize a management services solution, our staff of experts will help you identify the technologies required – either in-house or off-site — to achieve maximum efficiencies throughout your organization.

At NightOwl, the foundation of our success is based upon the fundamental belief that the customer always comes first. As such, service excellence is at the core of all we do. It starts with the dedication of each individual employee and is enhanced by consistent communication to ensure customer expectations have been met and satisfaction continues to grow.

Our powerful, world-class service methodology is built with the customer in mind. By packaging this world-class service approach, our solution is clearly differentiated in the marketplace by flexibility and action. The benefits of this approach include:

• Defined client needs are addressed through creative, competitive solutions that leverage industry-leading technology and measurable service levels.

• Designed site-specific implementation process.

• Consistent approach to how we find, train, retain, motivate and communicate with our front line teams to ensure continual delivery of world-class service.

• Regularly updated document strategies to make sure our customers’ priorities continue to be our priorities.

• New services are added as needed to accommodate growth or changes in client needs.